The terms, in plain words.

What we keep, and why.

The data controller is Belmont Haven Estates, registered seat — to be supplied, OIB — to be supplied. Write to us at privacy email — to confirm or through the contact page.

• When you book: name, email, phone, country, the names of guests staying, dates and the home booked, your message to us, and the arrival details you give us.
• When you pay: payments are taken by Stripe on its own pages. We receive confirmation of the payment, the amount and a reference — never your card or bank details.
• When you write or subscribe: your name, email and the note you send; whether you asked for our occasional postcards.
• When you visit: technical data needed to show the site (IP address, browser, pages viewed) and the anti-bot check on our forms (Cloudflare Turnstile).
• By law: as a host in Croatia we must record guests in the national eVisitor system and collect tourist tax; that requires identity details at check-in.

• To make and manage your booking, take payment and host you — performance of a contract.
• To register guests and account for tourist tax — a legal obligation.
• To answer your questions and improve the homes — our legitimate interest in running them well.
• To send the occasional postcard — only with your consent, which you can withdraw in one click.

Stripe (payments), Cloudflare (Turnstile, hosting protection), our email provider, and the channel managers that keep our single calendar in sync. Each acts on our instructions under a data-processing agreement. The eVisitor system is operated by the Croatian National Tourist Board as required by law. We do not sell or trade personal data.

Booking and invoice records: as long as tax law requires (X years). Guest registrations: as long as the eVisitor rules require. Messages: until your question is settled, then no more than X months. Postcard subscribers: until you unsubscribe.

You can ask for a copy of what we hold, have it corrected or erased, restrict or object to its use, and take it elsewhere. Write to us and we answer within a month. You may also complain to the Croatian Personal Data Protection Agency (AZOP).

This site uses only what it needs to work: a session cookie for your booking, Turnstile’s check on forms, and — if we add it — privacy-respecting analytics without cross-site tracking. Analytics choice — to be decided. No advertising cookies.

We update this notice when something changes. Last updated [date].

The agreement, in plain words.

Your host and contracting party is Belmont Haven Estates, registered seat — to be supplied, OIB — to be supplied. These terms apply to every stay booked through this site.

The availability shown is live: every channel we list on writes to one calendar, so a night shown free may be booked at once. The price shown before you pay is the full price in euros (EUR) — nightly rate, the one-off cleaning fee, and tourist tax per person per night. Minimum stays apply (two nights by default, longer in high season). Check-in from XX:00, check-out by XX:00, unless agreed otherwise.

• A deposit of 30% of the total, set by how far ahead you book, confirms the stay. It is paid through Stripe (card or SEPA); we never see your card details.
• The balance is charged automatically to the same payment method about seven days before arrival. We remind you beforehand. If the charge fails, we tell you and hold the dates briefly while you try again or pay by transfer.
• Bookings made within seven days of arrival are paid in full at once.

Cancel free of charge until [date] — X days before arrival. After that, the refund is tiered by how close to arrival you cancel:

• More than X days before arrival: XX% of what you have paid is refunded.
• X to X days before: XX% refunded.
• Fewer than X days before, or no-show: no refund.

The exact figure is always shown before you confirm a cancellation, and refunds go back the way you paid within a few working days. We recommend travel insurance for the unexpected.

It is rare, but if the home cannot be provided (damage, force majeure) we refund everything you have paid, and help you find nights nearby if we can.

• The home is rented as a whole to the guests named in the booking; the number of guests may not exceed what was booked.
• No smoking indoors. Quiet hours after XX:00. Pets by agreement only.
• Please treat the home as your own; accidental damage beyond normal wear is charged at cost.
• Croatian law requires us to register every guest (eVisitor) — please have ID ready at check-in.

We keep the homes safe and well maintained. We are not liable for loss or damage beyond our control, or for your belongings; use of the pool, sauna and terraces is at your own care. Nothing here limits rights you have under Croatian or EU consumer law.

Croatian law applies. If something goes wrong, write to us first — we settle almost everything by talking. Consumers in the EU may also use the European Online Dispute Resolution platform. Last updated [date].

Registering your stay.

eVisitor is the national system in which every host in Croatia registers the guests staying with them, within 24 hours of arrival. You give us the details once; we submit them — you don’t need an eVisitor account.

For each guest, including children, the details the law requires (Pravilnik o sustavu eVisitor, NN 43/2020, čl. 4 st. 2):

• Name and surname
• Date, place and country of birth
• Citizenship
• Sex
• Travel document type & number
• Home address
• Arrival and departure dates and times

On your booking page — the private link in your confirmation email. Fill it in straight away, or when we email you a reminder a few days before you arrive: you type each guest’s details, check them and confirm. An optional document reader is planned: if your phone can read the document’s machine-readable lines, it fills most fields for you to check. Place of birth and address are always typed. The image is never stored, and we never ask for a copy of a document by email.

Croatia charges a tourist tax (turistička pristojba), at a rate set locally for the place each home is in. How it applies to these homes, and whether it is included in the price: accountant to confirm

Reduced rates for children: [accountant to confirm].

We enter it in eVisitor and use it for nothing else. The Croatian National Tourist Board, which runs eVisitor, is a separate controller and keeps its guest list for ten years (čl. 7 st. 6 of the same Pravilnik). On our side, each has its own clock:

Deletion removes the whole record. Your rights over it are in Privacy.

Who stands behind this site.

• Davorka Grgec Pudić, a private renter, trading as Belmont Haven Estates
• Registered seat: street, postcode, town — to be supplied
• OIB (tax number): 54828823860

• Email: to confirm
• Phone: +385 XX XXX XXXX
• Web: belmonthaven.eu · belmonthaven.com

Accommodation is provided under the Croatian Act on Hospitality and Tourism Services. Categorisation and licence numbers for each home: to be supplied per unit. Guests are registered through eVisitor; tourist tax is collected as required by law.

• Bank: to be supplied
• IBAN: to be supplied
• SWIFT/BIC: to be supplied

Payments are processed by Stripe Payments Europe, Ltd. Bot protection on forms by Cloudflare, Inc. Photography and text on this site belong to Belmont Haven Estates unless credited otherwise; please ask before reusing.

Complaints may be submitted in writing to the address above, by email, or on site; we confirm receipt and answer within 15 days, as Croatian consumer protection law requires. EU consumers may also use the European Online Dispute Resolution platform.